Privacy Policy

Northeast Kitchen & Bath Inc. ("NEKB," "we," "our") provides kitchen and bathroom remodeling services. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you visit our website, contact us, request an estimate, or communicate with us by phone, email, or text message.

We may collect information you provide, such as your name, email address, telephone number, project address, project requirements, appointment details, estimates, and correspondence.

If you agree to SMS communications, we may record your consent, the date and method of consent, and messaging preferences. Our website may also collect technical and usage information through cookies or analytics tools, if enabled.

We use information to respond to inquiries, schedule consultations, prepare estimates, coordinate remodeling projects, communicate about appointments and services, provide customer support, maintain business records, improve our operations, and meet legal obligations. We send SMS only as permitted by applicable consent requirements.

We may disclose information to service providers that help us operate our business (such as communications, website hosting, CRM, and project-support providers), and to contractors when needed to perform requested services, subject to appropriate protections. We may also disclose information when required by law.

Where required, we ask for your permission before sending SMS messages. Consent may be obtained verbally or through an appropriate website form, and should be documented in our records. Consent to receive text messages is not a condition of purchasing services.

Message frequency varies. Message and data rates may apply. Reply STOP to opt out of further SMS messages or HELP for assistance. You may also contact us at (774) 420-2211.

After opting out, you may receive a final confirmation text; no further messages will be sent unless you opt in again.

We use reasonable administrative, technical, and organizational safeguards appropriate to the information we handle, although no system is completely secure. We retain personal information for as long as reasonably necessary to provide services, keep business records, resolve disputes, or meet legal obligations, then delete or de-identify it as appropriate.

You may contact us to request access to, correction of, or deletion of your personal information, subject to applicable law and recordkeeping obligations. You may opt out of SMS at any time by replying STOP.

We may update this Privacy Policy from time to time. We will post the revised version on this page with a new effective date.